Privacy Notice
PrimeBiochar Materials Ltd.
P.O. Box 491308 Hoima, Uganda
Company ID: 80034674917006
Email: info@primebiochar.com
Phone: +256 70 3821 575
Effective date: 1 March 2026
PrimeBiochar Materials Ltd. (“PrimeBiochar”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, store, share and protect personal data when you visit www.primebiochar.com, contact us, or otherwise interact with us through our website and related services.
This Privacy Notice is intended to comply with the laws of Uganda, including the Data Protection and Privacy Act, 2019 and the Data Protection and Privacy Regulations, 2021. (ulii.org)
1. Who is responsible for your personal data?
The person responsible for personal data collected through this website is:
PrimeBiochar Materials Ltd.
P.O. Box 491308 Hoima, Uganda
Email: info@primebiochar.com
Phone: +256 70 3821 575
If you have any questions about this Privacy Notice or about how we handle your personal data, please contact us using the details above.
2. What personal data we collect
We may collect and process the following categories of personal data:
a) Information you provide directly
When you contact us through the website, by email, by phone, or through a form, we may collect:
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your name
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your email address
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your telephone number
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your company or organisation name
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the subject and content of your message
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any other information you choose to send us
b) Technical information collected automatically
When you visit our website, certain information may be collected automatically for technical and security purposes, such as:
c) Cookies and similar technologies
We may use cookies or similar technologies to make the website function properly, improve performance, remember user preferences, and understand how visitors use the website.
d) Newsletter or mailing list information
If you subscribe to our newsletter or marketing updates, we may collect:
3. How we use your personal data
We may use your personal data for the following purposes:
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to operate, maintain and secure our website
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to respond to your inquiries, requests or messages
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to provide information about our products, services and activities
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to send newsletters or other updates where you have requested or agreed to receive them
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to improve our website, services and communications
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to monitor performance, usage and security of the website
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to comply with legal or regulatory obligations
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to establish, exercise or defend legal rights
We will only use personal data for lawful purposes and only to the extent reasonably necessary for those purposes. Uganda’s framework requires personal data to be collected and processed fairly, lawfully, and for a lawful purpose. (ulii.org)
4. Legal basis for processing
Where required by law, we process personal data on one or more of the following grounds:
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your consent
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the need to respond to your request before entering into a business relationship or contract
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the performance of a contract or related business arrangements
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compliance with a legal obligation
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our legitimate business interests, including website administration, security, communications, and service improvement, provided your rights and interests are respected
Under Uganda’s data protection law, consent must be informed, specific and freely given, and data processing must be tied to a lawful purpose. (ulii.org)
5. Cookies
Our website may use cookies and similar technologies.
Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the website to function properly. Others help us understand website traffic, remember preferences, or improve user experience.
You can control cookies through your browser settings. You may refuse or delete cookies, but some parts of the website may then not function correctly.
If we use non-essential cookies, analytics cookies, embedded third-party content, or advertising technologies, we will seek any consent required under applicable law before activating them.
6. Server logs and website security
When you visit our website, our hosting systems may automatically generate server logs containing technical information such as your IP address, time of access, browser details and requested pages. We use this information to:
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maintain website stability and security
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detect misuse, attacks or technical faults
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troubleshoot errors
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keep basic audit and security records
We do not use server log data to identify individual visitors unless necessary for security, legal compliance, or investigation of abuse.
7. Contact forms and communications
If you contact us through our website, by email, or by other channels, we will use the personal data you provide to:
Please do not send sensitive personal data unless it is necessary and appropriate to do so.
8. Newsletter and marketing communications
If you sign up to receive our newsletter or other updates, we may use your contact details to send you information about PrimeBiochar, our projects, products, events, or related news.
You may unsubscribe at any time by:
If we use an external newsletter service provider, your data may be processed on our behalf by that provider subject to appropriate confidentiality and data protection obligations.
9. Sharing of personal data
We do not sell your personal data.
We may share personal data only where necessary, including with:
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website hosting providers
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IT and technical support providers
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email and newsletter service providers
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professional advisers such as lawyers, auditors or consultants
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payment, logistics or service partners, where relevant
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public authorities, regulators, law enforcement agencies, or courts, where required by law
Any third party processing personal data on our behalf will only be permitted to do so for authorised purposes and under appropriate safeguards.
10. International storage and transfer of data
Our website or some of our service providers may store or process personal data outside Uganda. In particular, website hosting and related technical services may be located in Germany or other countries.
Where personal data is transferred, stored or processed outside Uganda, we take reasonable steps to ensure that the data remains protected and is handled securely and lawfully. Uganda’s legal framework regulates storage and processing of personal data outside Uganda and requires appropriate protection in such cases. (nita.go.ug)
11. Data retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including:
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responding to inquiries
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maintaining business and administrative records
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complying with legal, regulatory, tax, accounting, or contractual obligations
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resolving disputes
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enforcing agreements
When personal data is no longer required, we will delete, destroy, anonymise, or securely archive it as appropriate.
Uganda’s Act states that personal data should not be kept longer than necessary, subject to legal, contractual, or lawful retention needs. (nita.go.ug)
12. How we protect personal data
We take reasonable technical and organisational measures to protect personal data against:
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loss
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misuse
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unauthorised access
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unauthorised disclosure
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alteration
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destruction
These measures may include secure hosting, access controls, password protection, encryption where appropriate, internal confidentiality measures, and restricted access to personal data on a need-to-know basis.
However, no internet-based system can ever be guaranteed completely secure.
13. Your rights
Subject to applicable law, you may have the right to:
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request access to personal data we hold about you
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request correction of inaccurate or incomplete personal data
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request deletion of personal data where appropriate
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object to certain processing
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request that we stop processing personal data that is causing or is likely to cause unwarranted substantial damage or distress
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withdraw consent where processing is based on consent
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complain to the competent authority if you believe your data has been handled unlawfully
Uganda’s Act expressly provides rights including the right to require a controller or processor to stop processing in certain circumstances and establishes oversight by the Personal Data Protection Office. (ulii.org)
To exercise your rights, please contact us at info@primebiochar.com.
14. Children’s data
Our website is not intended for children unless expressly stated otherwise. We do not knowingly collect personal data from children through the website without appropriate legal basis and safeguards. If you believe a child has provided personal data to us inappropriately, please contact us so that we can review and take necessary action.
15. Third-party links and services
Our website may contain links to third-party websites, platforms or services, including social media pages. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read the privacy notices of any external websites you visit.
16. Social media
This Privacy Notice may also apply, where appropriate, to our official online presence on third-party platforms, such as LinkedIn, where we collect or receive personal data through direct messages, forms, or interactions with our official pages.
However, third-party platform operators may also independently collect and process personal data under their own privacy notices and terms.
17. Complaints
If you have concerns about how we process your personal data, please contact us first so that we can try to resolve the issue.
You may also lodge a complaint with the Personal Data Protection Office (PDPO) of Uganda, which is the authority responsible for overseeing implementation and enforcement of Uganda’s data protection framework. (Personal Data Protection Office)
18. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect legal, technical or business developments. When we do, we will publish the updated version on this page and update the effective date above.
The version published on this website at the time of your visit will apply.
